Don’t forget the people!
The Tipping Point Change Management Simulation—A Powerful Action Learning Tool for Change Leaders
By David Yarrow, Ph.D. and Andrea Shapiro, Ph.D.
The Tipping Point Change Management Simulation – what it is, how it is used, how it has been developed.
What are your experiences of change in organizations? Have you ever felt frustrated because colleagues won’t adopt ideas that are sensible and obviously beneficial? Have you watched needed change initiatives falter due to lack of tools or other support?
The sad fact is that many attempts to implement change are unsuccessful. In fact, according to research, a lot more change initiatives fail than succeed. Why is this so? Surely, after decades of research, practice, education, and training, we could expect organizations, and those leading them, to be achieving higher success rates when it comes to implementing changes in the workplace.
There are plenty of models and methodologies around. Some offer helpful ideas, but real-world experience suggests that either they don’t entirely work, or don’t translate well from theory on the screen to practice on the ground. Many change plans stress technology, budgets, milestones, logistics, performance measures, schedules, and critical path, all of which is important. All too often, they ignore people.
Changes Work When People Adopt Them
Yes, people! When it comes to change, we can’t afford to overlook the people.
Some changes are largely about technology—new equipment, automation, or software. Other changes are largely about logistics—added buildings, new locations, improved workflows, process redesign, offshoring, or onshoring. Still others are largely about structure and budgets—reorganizations, expansion plans, downsizing, or mergers.
All change initiatives are about people—people who are affected by the initiative, who can influence it, or who need to work in new ways for the change to deliver its intended benefits. Organizations only change when the people working in them change their minds and their behaviors. Many a needed, planned, and trumpeted change have sunk on the rocks of a workforce who didn’t understand it, didn’t care about it, didn’t entirely agree with it, or didn’t have the tools to implement it.
Helping Leaders Help People Make Change
In our experience, many leaders of change are fully competent in the “harder” side of change management—some would describe these as “project management” skills. But they lack a deep understanding of how change affects people—what it means to them, and how they are likely to respond. Without this understanding, leaders cannot help employees recognize, adopt, and support new ideas and initiatives—especially ideas that do not initially fill them with enthusiasm.
Responding to this widespread issue, we sought the best ways to help change leaders develop the much-needed knowledge, skills, and approaches to support their colleagues to cope with change and to thrive on the benefits of a new initiative. Focusing on this issue in depth, for several years, we concluded that:
- People who are leading change, or are going to be leading change, have knowledge and experience to draw about managing the “people side” of change. However, often they lack opportunities to organize their ideas, to frame clear views of what works and what doesn’t, or to test these theories out before having to place them in practice.
- The “harder” skills of change management can be learned readily through conventional training approaches, and many such opportunities are available. The “softer” skills don’t lend themselves as well to traditional training.
- Change leaders need a safe space to surface, share, and challenge their beliefs and assumptions about influencing people’s reactions to change. They gain new insights by hearing theory, interacting with peers, and testing their ideas.
- Experienced adults learn best when they are engaged. Action learning with gamification enables them to apply their knowledge to discover and then articulate key points for themselves. Teamwork allows them to learn from, and with, others in a supportive environment.
The Tipping Point Change Management Simulation—Action Learning for Change Leaders
The Tipping Point Change Management Simulation uses the conclusions above. With a set of supporting materials, the simulation is the basis for an effective learning opportunity for change leaders.
- The Tipping Point Change Management Simulation was developed around the expertise, research, and insights of recognized, published authorities on change and change management.
- The simulation brings published principles to life with empirical data and feedback from key players through case study research.
- Systems dynamics modeling harnesses the insights and data to create an action learning computer game. This gamification strengthens opportunities for participants to learn from one another and fully develop their ideas.
The Tipping Point Change Management Simulation and learning materials continue to evolve, using experience, feedback and change management knowledge. Together, the simulation and the learning materials are known as the Change, Dialogue and Action Workshop (sometimes simply the Tipping Point Workshop). Change leaders, organizational development practitioners, training and consultancy providers, and others have used the workshop to dramatically improve the success rate of change initiatives in their own or their client’s organizations
Let’s leave the last word to Wojciech Ryba, Change Director Supply Chain Transformation, GSK. He has used the Tipping Point workshop and has seen its effect in his work. “The Tipping Point model is clearly a great and very practical way to lead complex and cross-functional organizational change programs (such as Supply Chain Transformations). With an end goal in mind and the right focus on the people side of change, the mental model gained through using the Tipping Point simulation really helps to guide day to day activities and ensure the program stays on track to deliver and sustain the desired outcome.”
David Yarrow, Ph.D., is the director of Time for Change. (www.time-for-change.co.uk)
David is a Tipping Point Master Trainer with over a decade of experience training facilitators in the Change, Dialogue, and Action Workshop.
Andrea Shapiro, Ph.D., is the principal of Strategy Perspective. (www.StrategyPerspective.com)
Andrea is the developer of the Tipping Point Simulation.
If you would like to discuss the Tipping Point Change Management Simulation, and/or how we can help you, please do get in touch. Also, it would be fantastic if you would follow our Company Page on LinkedIn